OnePlus Offering Lifetime Warranty on Display for Users Who are Affected by Green Line Issue
OnePlus users in India will be happy to hear that OnePlus is offering them a lifetime warranty on their display for the devices which are affected by the green line issue. This green line issue on the OnePlus Do devices watch came to light after you just reported that they are facing this particular issue after upgrading their OnePlus devices to OxygenOS 13.1.
The issue is not specific to a few devices from OnePlus but it’s for all devices which were upgraded to OxygenOS 13.1. After the user’s outrage on the social media platform, this is the first time that OnePlus has acknowledged the issue. On top of this, the statement from OnePlus to offer a lifetime warranty on the display for the devices which are affected by the green line issue is great news for affected OnePlus users. This means that the users will be eligible to replace their display free of cost for several times provided they meet the conditions specified by OnePlus. Please note that this particular offer from OnePlus is only applicable to India as of now so users who are not in India will be disappointed to hear this specific condition.
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OnePlus devices that are compatible with OxygenOS 13.1 update are all eligible for this particular lifetime warranty offer from OnePlus. This means that the device list will start from OnePlus 8 mobile and will go up to the latest OnePlus smartphone. This is confirmed by a OnePlus as per the official statement received by Android Authority below.
We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.
– OnePlus
Besides the lifetime warranty on the display, OnePlus is also providing discounts on older OnePlus device upgrades (if displays are not available in stock) so that users can easily upgrade their older OnePlus mobiles to the latest OnePlus mobiles. We will need to wait and watch how smoothly this offer will get executed on the ground.
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